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Nintendo Tells Switch Users Dead Pixels Are Their Problem

Switch owners complaining of distracting dead or stuck pixels, or light or dark patches on the screens of their brand new consoles, are being told by Nintendo that they are “normal” and are not defects.

New Switch players have taken to online discussion boards, including a 2,000-comment strong Reddit post, to complain of screen issues distracting play, unbecoming of [an expensive] handheld gaming machine.

In a support document entitled “There are black or bright dots on the Nintendo Switch screen that do not go away, or there are dark or light patches on the screen,” Nintendo said: “Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.”

So called “dead” pixels — those that do not react or light up and remain black at all times — were common in the early days of LCD screen technology. Sony’s original PlayStation Portable also suffered from dead pixels on launch, but improvements in the underlying technology and manufacturing techniques driven by their use in billions of smartphones has generally been regarded to have significantly reduced the issue.

Customers wishing to swap their Switch consoles with defective screens will get no support from Nintendo. A similar issue happened with the Nintendo DS at launch in the US, but the Japanese gaming company eventually relented after complaints from buyers, begrudgingly offering replacements under warranty.

Nintendo said at the time : “We suggest that you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Nintendo DS does carry a one-year warranty.”

Nintendo also warned users that using the Switch near an aquarium or within a meter of another wireless device, including…

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